August Presentations

Cathy Cox, Senior Vice President - Omni Channel Strategy Business Lead, SunTrust Bank, spoke at CCW Executive Exchange last August. View her presentation for more information on self-service vs. assisted-service, when to implement self-service, and the evolution of contact centers. 

Chad Hendren from VHT spoke at CCW Executive Exchange last August. View his presentation for more information on the long-term effects of CX management, Journey Tracking, the importance of consistent CX, and more.    

Dale Zwizinski the SVP, North American Sales at SmartAction joined us at CCW Executive Exchange last August. Take a look at his presentation to learn more about AI-powered CX and find out if its a myth or a must for organizations. 

Danielle Wanderer, CMO at Quiq joined us at CCW Executive Exchange last August. Take a look at his presentation to learn more about today's digital-first lifestyle and everything you need to know about connected customers. 

Jeff Marcoux, VP of Marketing  at TTEC joined us at CCW Executive Exchange last August. Take a look at his presentation to learn more about today's digital transformation and retaining customers through a digitally personalized customer experience. 

Lance Hood, Chief Marketing Officer, TrustID joined us at CCW Executive Exchange last August. Take a look at his presentation to learn more about ending identity interrogation in the call center.

Lisa P. Oswald,  Senior Vice President of Customer Service at Travelzoo joined us at CCW Executive Exchange last August. Take a look at his presentation to learn more about making your customers happy with speed and efficiency, not just great customer service. 

Lynn Costlow, the Senior Vice President, Customer Care at ADT  joined us at CCW Executive Exchange last August. Take a look at her presentation to learn more about making speed of service the top priority at your organization. 

Nate Rosenthal, Head of Global Customer Success and Support, Square joined us at CCW Executive Exchange last August. Take a look at his presentation to learn more about AI and customer success.

Rachelle Dever, Brand & Guest Experience Director InterContinental Hotels Group joined us at CCW Executive Exchange last August. Take a look at her presentation to learn more about guest retention and satisfaction. 

Sherif Mityas, Chief Experience Officer at TGIFridays joined us at CCW Executive Exchange last August. Take a look at his presentation to learn more about a frictionless guest experience, in-store and off-premise, enabled by technology.