August 16 - 18, 2020 | Chicago, IL

August Presentations

Presentation: Cathy Cox, Senior Vice President - Omni Channel Strategy Business Lead, SunTrust Bank

Presentation: Cathy Cox, Senior Vice President - Omni Channel Strategy Business Lead, SunTrust Bank

Cathy Cox, Senior Vice President - Omni Channel Strategy Business Lead, SunTrust Bank, spoke at CCW Executive Exchange last August. View her presentation for more information on self-service vs. assisted-service, when to implement self-service, and the evolution of contact centers. 

Presentation: Chad Hendren, VHT

Presentation: Chad Hendren, VHT

Chad Hendren from VHT spoke at CCW Executive Exchange last August. View his presentation for more information on the long-term effects of CX management, Journey Tracking, the importance of consistent CX, and more.    

Presentation: Dale Zwizinski - SVP, North American Sales - SmartAction

Presentation: Dale Zwizinski - SVP, North American Sales - SmartAction

Dale Zwizinski the SVP, North American Sales at SmartAction joined us at CCW Executive Exchange last August. Take a look at his presentation to learn more about AI-powered CX and find out if its a myth or a must for organizations. 

Presentation: Danielle Wanderer, CMO, Quiq

Presentation: Danielle Wanderer, CMO, Quiq

Danielle Wanderer, CMO at Quiq joined us at CCW Executive Exchange last August. Take a look at his presentation to learn more about today's digital-first lifestyle and everything you need to know about connected customers. 

Presentation: Jeff Marcoux, VP of Marketing, TTEC

Presentation: Jeff Marcoux, VP of Marketing, TTEC

Jeff Marcoux, VP of Marketing  at TTEC joined us at CCW Executive Exchange last August. Take a look at his presentation to learn more about today's digital transformation and retaining customers through a digitally personalized customer experience. 

Presentation: Lance Hood, Chief Marketing Officer, TrustID

Presentation: Lance Hood, Chief Marketing Officer, TrustID

Lance Hood, Chief Marketing Officer, TrustID joined us at CCW Executive Exchange last August. Take a look at his presentation to learn more about ending identity interrogation in the call center.

Presentation: Lisa P. Oswald,  Senior Vice President of Customer Service, Travelzoo

Presentation: Lisa P. Oswald, Senior Vice President of Customer Service, Travelzoo

Lisa P. Oswald,  Senior Vice President of Customer Service at Travelzoo joined us at CCW Executive Exchange last August. Take a look at his presentation to learn more about making your customers happy with speed and efficiency, not just great customer service. 

Presentation: Lynn Costlow, Senior Vice President, Customer Care ADT

Presentation: Lynn Costlow, Senior Vice President, Customer Care ADT

Lynn Costlow, the Senior Vice President, Customer Care at ADT  joined us at CCW Executive Exchange last August. Take a look at her presentation to learn more about making speed of service the top priority at your organization. 

Presentation: Nate Rosenthal, Head of Global Customer Success and Support, Square

Presentation: Nate Rosenthal, Head of Global Customer Success and Support, Square

Nate Rosenthal, Head of Global Customer Success and Support, Square joined us at CCW Executive Exchange last August. Take a look at his presentation to learn more about AI and customer success.

Presentation: Rachelle Dever, Brand & Guest Experience Director InterContinental Hotels Group

Presentation: Rachelle Dever, Brand & Guest Experience Director InterContinental Hotels Group

Rachelle Dever, Brand & Guest Experience Director InterContinental Hotels Group joined us at CCW Executive Exchange last August. Take a look at her presentation to learn more about guest retention and satisfaction. 

Presentation: Sherif Mityas, Chief Experience Officer, TGIFridays

Presentation: Sherif Mityas, Chief Experience Officer, TGIFridays

Sherif Mityas, Chief Experience Officer at TGIFridays joined us at CCW Executive Exchange last August. Take a look at his presentation to learn more about a frictionless guest experience, in-store and off-premise, enabled by technology.