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CCW Digital is a cost-effective way to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market. It allows you to not only align your company with CCW Digital's wealth of relevant content and media, but also IQPC's Customer Management Practice's well recognized event brands.

Download the Media Kit to learn more about:

• CCW Digital's Demographics

• CCW Digital's Analyst Directory

• Banner Advertising Opportunities, Rates & Sizes

• Sponsored Online Events & Market Study Reports

• CCW Digital's Special Reports

CCW Executive Exchange
August 16-18, 2020 | St. Louis, MO

The CCW Executive Exchange welcomes senior executives to site one-on-one for consultative business meetings with best in breed solution providers.

Prior to the Exchange, these executive spend 30-45 minutes with one of our analysts to determine if their seniority and buying persona meets certain qualifications. After their investment reports have been approved they are uploaded to our portal where they can begin to mutually select business meetings with solution providers.

“We really appreciate being able to spend quality meetings with key folks we're targeting and trying to do business with!” – VP Business Development, Sitel

“What intrigued us about the Exchange is the intimate setting and the fact that I was able to get multiple meetings with people who are in my exact target market.” – CEO, R3 Consultants

“The 1:1 business meetings are awesome for us because everyone was super excited to learn about the solutions we offer.” – Director of Sales, SurveyMonkey

Featuring insights from rockstar executives, best-selling authors, innovative technology creators and seasoned analysts, this exclusive guide reveals what to expect -- and what contact center executives need to prioritize in the year ahead.

Customer-centric businesses know that quality consumer experience extends beyond contact center platforms, from contact center as a service (or CCaaS) to CXaaS (customer experience as a service). CXaaS also includes other enterprise systems (from closely related tools like social monitoring, to broader company systems and designs like application interaction, in-store technologies, agent desktops and CRM systems, cloud supported CX and omnichannel orchestration).