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2020 Exchange Series Solution Providers Guide

2020 Exchange Series Solution Providers Guide

CCW Executive Exchange | August 17-19, 2020 | St. Louis, MO

Learn more about the entire 2020 Exchange Series by taking a look at the 2020 Exchange Solution Provider Guide!

Prior to the Exchanges, executives spend 30-45 minutes with one of our analysts to determine if their seniority and buying persona meets certain qualifications. After their investment reports have been approved they are uploaded to our portal where they can begin to mutually select business meetings with solution providers.

Qualifying Criteria:

  • C-Suite or VP from the customer contact or CX sector
  • Represents a Fortune 1000 company or disruptor in their industry
  • Control a personal budget of at least $1 million
  • Active projects needing said solutions within the next 12 months 


“We really appreciate being able to spend quality meetings with key folks we're targeting and trying to do business with!” – VP Business Development, Sitel

“What intrigued us about the Exchange is the intimate setting and the fact that I was able to get multiple meetings with people who are in my exact target market.” – CEO, R3 Consultants

“The 1:1 business meetings are awesome for us because everyone was super excited to learn about the solutions we offer.” – Director of Sales, SurveyMonkey

2020 Contact Center Predictions

2020 Contact Center Predictions

Featuring insights from rockstar executives, best-selling authors, innovative technology creators and seasoned analysts, this exclusive guide reveals what to expect -- and what contact center executives need to prioritize in the year ahead.

Special Report: Customer Experience as a Service

Special Report: Customer Experience as a Service

Customer-centric businesses know that quality consumer experience extends beyond contact center platforms, from contact center as a service (or CCaaS) to CXaaS (customer experience as a service). CXaaS also includes other enterprise systems (from closely related tools like social monitoring, to broader company systems and designs like application interaction, in-store technologies, agent desktops and CRM systems, cloud supported CX and omnichannel orchestration).