Industry Insight: Capturing Signals to Drive Customer Satisfaction and Loyalty

Fred Reichheld, Creator of the Net Promoter System, and Shannon Katschilo, General Manager/VP at Medallia Canada, recently discussed the impact of COVID-19 on customer experience at the CCW Virtual Exchange this June.

If you missed their session check it out below!

Then, join us for the upcoming CCW Virtual Exchange this August 17-19!