With more than 14 years of experience in the contact center industry, Kyle has a proven track record of delivering customized IVR and IVA solutions that drive contact center optimization. Kyle’s expertise in CX design, architecture, reporting, and routing intelligence enables robust contact center ecosystems that maximize efficiency. His acumen helps clients gain valuable information and empowers them to make data-driven decisions. By bridging the gap between business and technology, Kyle helps solve complex business problems and helps organizations achieve their strategic goals.
Day 2 | Thursday, September 5
1:00 PM Roundtable A | Mastering Generative AI in Healthcare Contact Centers: From Implementation to Unpredictable Customer Experiences
As healthcare organizations rush to implement Generative AI, many overlook essential success criteria, governance, testing, and monitoring, resulting in unpredictable patient and caregiver experiences, and security risks. In this round table, we’ll explore how to address these challenges by establishing foundational architecture, implementing effective reporting, and ensuring Generative AI initiatives are secure, compliant, and consistently deliver high-quality experiences.
Check out the incredible speaker line-up to see who will be joining Kyle.
Download The Latest Agenda
