Articles
Nearshore Americas: Five Contact Center Trends That Will Dominate the Market by 2017
From the correct utilization of social media platforms, to the introduction of virtual agents, the biggest trends in the contact center business are here now, but are sure to dominate by 2017.
To request a copy via email, please email enquiry@iqpc.com.
To request a copy via email, please email enquiry@iqpc.com.
Nicaragua’s Outsourcing Sector Not Stressed Over US Travel Warning
Nicaragua’s Outsourcing Sector Not Stressed Over US Travel Warning
Brought to you by Nearshore Americas
Sitel, Convergys, Concentrix, and Accedo Technologies give first-hand accounts on the status of Nicaragua since the US issued its new travel warning.
"Companies have been taking advantage of Nicaragua’s safe, reputable environment since the early 2000s, with large contact center players like Sitel, [24]7, and Stream Global Services accelerating the country’s BPO sector to the tune of US$60 million in global services exports during 2011. So why has this travel alert suddenly been issued by the U.S.?"
Technology and Education: Calling for Two Forces to Come Together in Latin America
Technology and Education: Calling for Two Forces to Come Together in Latin America
Brought to you by Nearshore Americas
The approach must be one that involves hardware or software solutions, not just products, since the complexities of educational institutions demand complex approaches.
Call Center IQ Customer Experience Report
At the end of the day, two things stand true about the customer experience: 1) It is experienced by customers. 2) It is created by businesses.
Those realities naturally raise the question: can we develop a truly customer-centric experience? Can we refrain from imposing business needs and objectives on customers?
Call Center IQ's 2015 Executive Report on the Customer Experience helps answer this question..
CCIQ Executive Report on Contact Center Performance & Operations
Call Center IQ's 2015 Executive Report on Contact Center Performance & Operations investigates all such issues - and arms readers with a research-driven, expert-guided pathway to success.
Best of all, it is completely free. Download now
Call Center IQ Cloud Report
Enter the Executive Report on Cloud Contact Center Technology. Guided by CCIQ's market research and enhanced by expert commentary, the report investigates what businesses are really experiencing. It then shares what businesses should really do to keep costs low, revenue high and customers and agents thrilled.