The 6th Annual Customer Contact Week team is delighted to announce the return of the CCW Excellence Awards! These awards aim to recognise those facilities, teams, individuals and solutions providers who are making the greatest contributions to the customer contact space by driving innovation, service design and exceptional user experiences.

As part of Australia's leading Contact Centre and Customer Service event, your participation not only rewards your teams' effort, but also positions you and your organisation as thought leaders in the region.

This category celebrates the organisation that is leading by example in their people and employee wellbeing. Also looking at the strategies they implemented to ensure the mental health of their teams were maintained throughout the COVID-19 pandemic.