Generative AI and Chatbots for Customer Contact
June 06 - 08, 2023
| 12PM ET
Why Attend
Long wait times. Frustrating self-service. Unsatisfactory digital journeys. Disengaged agents.
Nearly all customer contact leaders are dealing with these challenges, and with customer expectations rising at the same time the economy weakens, solving them seems as daunting as ever. But a solution does exist, and it’s known as generative AI. That is why CCW Digital is proud to present our complimentary Generative AI & Chatbots for Customer Contact online summit.
Popularized by the meteoric rise of ChatGPT, generative AI can optimize agent workflows, improve quality, deliver personalized engagement at scale, analyze customer sentiment and behaviors, and make omnichannel a reality.
But where do you start? What strategies will it take to make the most of ChatGPT? What agent and customer experience risks and pitfalls do you need to consider? And how do the experts predict ChatGPT will transform customer contact over the next 5 years?
Our online summit will answer these questions via a combination of keynotes, research-driven analyst chats, real-world case studies, and technology experiences.
Nearly all customer contact leaders are dealing with these challenges, and with customer expectations rising at the same time the economy weakens, solving them seems as daunting as ever. But a solution does exist, and it’s known as generative AI. That is why CCW Digital is proud to present our complimentary Generative AI & Chatbots for Customer Contact online summit.
Popularized by the meteoric rise of ChatGPT, generative AI can optimize agent workflows, improve quality, deliver personalized engagement at scale, analyze customer sentiment and behaviors, and make omnichannel a reality.
But where do you start? What strategies will it take to make the most of ChatGPT? What agent and customer experience risks and pitfalls do you need to consider? And how do the experts predict ChatGPT will transform customer contact over the next 5 years?
Our online summit will answer these questions via a combination of keynotes, research-driven analyst chats, real-world case studies, and technology experiences.
Key Themes:
Everything you need to know about how ChatGPT is transforming customer contact
How generative AI solves the biggest agent pain points (and then augments performance)
Why ChatGPT will actually increase human connections throughout your customer journey
Predictions for the future of ChatGPT in the contact center
Event Sponsors
CCW Digital Seminar Series
CCW Digital is excited to announce our newest learning opportunities through our Seminar Series across the various verticals within CX and UX.
The Series features an expert speaker faculty, topics covering all aspects of the customer journey, marketing tools to stay ahead of the competition, generative AI, ChatGPT and more. The Series format is driven by strategy sessions, research sessions and tech sessions for you to create your own experience and get the most out of this opportunity.
Join the thousands of annual attendees in 2023 to uncover the latest research-driven insights, trends and solutions to keep you ahead of your competition.
