Chief Customer Officer Exchange
Chief Customer Officer Exchange is an exclusive invitation only Exchange, designed to bring together a dynamic community of only 100 senior CX executives to look into customer experience holistically, focusing on data & insights, digital innovation, design thinking and people strategy to deliver real results.
1:1 Business Meetings
Shorten your RFP Cycle1 Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.
5 Star Venue
Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury. Bonus: Accommodation is waived for qualifying attendees.
Mix & Mingle
Because of the unique structure of the Exchange, networking is more productive with shared challenges. insights and goals during scheduled activities and an exclusive site tour.
Project Analysis
Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.
Benchmarking
With over 30 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, to reveal how to deliver a stronger, more predictive, personalized and proactive form of customer engagement.
Exclusive
The Exchange gathers 100 most senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer centric vision that will turn customers into advocates.
2019 Speakers
Anahita Reilly
Chief Customer Officer
U.S. General Services Administration (GSA)
Sam Lee
SVP, Head of Growth
WeWork
Melanie Penna
Senior Vice President of Customer Experience Workforce Alignment
Comcast Cable
Robert Hackl
SVP of Leasing and Insurance
Sprint
Edouard Piquet
Senior Vice President Customer Experience
Aeromexico
Gary Sarkesian
SVP Customer Experience
Pearson
Brad Maglinger
Vice President User Experience
Marriott International
Stephen Capezza
Vice President Premier Agent Sales
Zillow Group
Deborah Cornwell
Executive Director, Senior Experience Owner
USAA
