May 2019
The Radisson Blu Chicago, Chicago, IL

2019 Solution Providers


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C Space
Website: www.cspace.com

C Space is a Customer Agency.  Since 2000, we have been building customers into the ways companies work. By working with customers, companies adapt faster, connect deeper and perform better… because they start acting more human. More inspired. More empathetic. And they become more relevant to the people they are... Read More

Chattermill
Website: chattermill.io

Chattermill uses artificial intelligence to analyse customer feedback across customer touchpoints and channels for organisations to harness customer insights at scale to boost customer loyalty and brand advocacy. Read More

CognitiveScale
Website: www.cognitivescale.com

CognitiveScale is an augmented intelligence pioneer that pairs humans and machines to bring practical, scalable, responsible AI solutions to life.   MD Anderson, NBC Universal and JPMorgan Chase are among the top global innovators that trust CognitiveScale to transform customer engagement and make business processes intelligent. CognitiveScale’s award-winning and proven Cortex5... Read More

Concentrix
Website: http://www.concentrix.com

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimisation, digital, consulting, analytics, and back office solutions in... Read More

Coveo
Website: www.coveo.com

Coveo makes business personal. As the pioneers of cloud-based AI-powered search & recommendations, Coveo is dedicated to helping organizations deliver more personalized experiences at scale, by ensuring that every customer, partner and employee has contextually relevant information at every interaction. Read More

DATAMARK
Website: www.datamark.net/call-centers

Every day, DATAMARK’s global customer service teams look forward to representing our clients’ brands and delivering that personal touch that creates loyal customers and repeat business.This is why companies of all sizes and industries turn to DATAMARK for outsourced contact center solutions. With DATAMARK, you have a partner whose priority... Read More

Ember Group Canada
Website: www.embergroup.ca

Ember Group was established in 2010 and is a specialist consulting, analytics and professional services group dedicated to transforming customer engagement and CX strategies and operations for major brands globally. With offices in London and Toronto, they deliver solutions to help organizations realize their customer service vision and increase commercial... Read More

Eventus Solutions Group
Website: www.eventusg.com

At Eventus Solutions Group, we help our clients transform customer engagement. With over 300 successful customer experience transformation projects, we have helped our clients increase customer satisfaction, reduce Customer Experience costs, and significantly improve performance. We dedicate a CX leader to every client account and have a vast pool of... Read More

GGA Solutions
Website: www.ggasolutions.com

GGA Solutions delivers customer engagement and insights through superior business and staffing solutions. With deep experience and expertise in delivering outsourced nearshore business solutions, GGA Solutions seamlessly integrates into the operational platforms and business processes of its client-partners to connect and strengthen customer relationships. Since inception, the company has maintained... Read More

Highland Solutions
Website: www.highlandsolutions.com

Highland Solutions is a customer experience agency with a fierce commitment to keeping people at the center of our work. We use our skills in CX strategy, custom software development, and CRM implementation to help innovative leaders understand their customers and take smart risks. We love working with customer-centric, mission-driven... Read More

IBM Watson
Website: https://www.ibm.com/watson/

IBM Watson is the AI platform for business. Watson understands structured and unstructured data, learns from collaboration and interacts with humans in a natural way. Watson is available as a set of APIs and cloud-based offerings including a cognitive, conversational bot that can both provide answers and take action.Through a... Read More

Ipsos
Website: www.ipsos.com

At Ipsos we are passionately curious about people, markets, brands and society. We deliver information and analysis that makes our complex world easier and faster to navigate and inspires our clients to make smarter decisions. Read More

Luminoso
Website: http://www.luminoso.com

Luminoso’s leading natural language understanding software applies machine learning to analyze text-based data from any industry in real-time. Companies use the insights that Luminoso’s solutions uncover to streamline their contact center processes, monitor brand perception, and optimize the customer experience. Luminoso’s software can be deployed on AWS or via an... Read More

Magnani
Website: www.magnani.com

Since 1985, Magnani has made it easier for marketers in highly technical and complex businesses to deliver the most effective and engaging brand experiences. More creative than most consulting firms. More strategic than most digital shops. And more digital than most creative agencies. We help our clients unleash their brand’s... Read More

McorpCX
Website: www.mcorp.cx

CX industry founder and solutions leader specializing for 17 years in helping clients deliver improved business results through the application of CX tools, techniques and approaches.McorpCX es founded in 2001 by Michael Hinshaw, one of the world’s most recognized CX leaders and author of best selling CX book “Smart Customers,... Read More

Observe.ai
Website: observe.ai

Observe.AI is a Voice AI platform for new-age contact centers. It leverages modern, cloud-based, contact center infrastructure to access the voice stream, analyze calls in real-time to provide insights directly to agents or to supervisors.  Observe.AI processes every single call received and gives full visibility into all customer interactions. It... Read More

Optimizely
Website: www.optimizely.com

Optimizely is the world's leader in digital experience optimization, allowing businesses to dramatically drive up the value of their digital products, commerce and campaigns through its best in class experimentation software platform. By replacing digital guesswork with evidence-based results, Optimizely enables product and marketing professionals to accelerate innovation, lower the... Read More

Persistent Systems
Website: www.persistent.com

Persistent Systems builds software that drives the business of our customers. Our customers are software product companies and enterprises across industries with technology at the core of their digital transformation. We focus on the “how” of digital transformation to build design and data-driven applications and software-driven businesses.  Read More

Qualtrics
Website: www.qualtrics.com

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over... Read More

Quiq
Website: http://www.goquiq.com

Quiq makes it easy for customers to contact a business via Messaging, the preferred channel already in use with our friends and family. With Quiq, customers can now engage with companies via SMS/text messaging, Facebook Messenger, Live Chat, and Kik for help with their pre-sales and post-sales questions. Quiq Messaging... Read More

Roojoom
Website: www.roojoom.com

Roojoom innovative Personal Customer Journey platform enables brands (e.g. AT&T, Dish Networks..) to gain control over each customer’s personal journey, by focusing on business goals and objectives while having algorithms and machine learning auto-drive journeys. Shifting the focus from how to run journeys, to what you want to achieve. Personal... Read More

Tank Design
Website: https://tankdesign.com/

Tank’s creative approach operates on the belief that good ideas and solutions aren’t simply embellished by design — rather that design is a process and discipline that can be deployed to discover great ideas and solve complex problems. We don’t just set out to say “here’s how…” we set out... Read More

Tethr.it
Website: www.tethrit.com

Tethr is an enterprise video collaboration platform that connects people in remote locations with experts.  Tethr is part of a new business category called ‘Show Me’ that is rapidly growing in the customer service industry. With the Tethr console, customer care reps can easily send out text messages to instantly... Read More

ttec
Website: www.ttec.com

ttec is a leading global provider of customer experience, engagement and growth solutions. We help some of the world’s top brands acquire, serve and retain their customers through: customer care, tech support, acquisition and sales, analytics, technology, and CX consulting. We partner with business leadership across marketing, sales and customer care to design... Read More

Virtual Hold Technology
Website: www.vhtcx.com

At VHT, we believe that delivering an exceptional customer experience does not have to be difficult. Every customer interaction, regardless of channel, should enrich the brand and deepen the customer relationship. For a long time, the customer journey has been broken.  Twenty years ago, VHT pioneered a new approach to... Read More