Virtual Hold Technology
At VHT, we believe that delivering an exceptional customer experience does not have to be difficult. Every customer interaction, regardless of channel, should enrich the brand and deepen the customer relationship. For a long time, the customer journey has been broken.
Twenty years ago, VHT pioneered a new approach to customer service that helps organizations eliminate customer wait times – creating a positive first impression of the brand and improving customer interactions, operational efficiencies and revenue opportunities.