November 03 - 05, 2019
JW Marriott Marquis Miami, Miami, FL

Exchange Day 3

8:15 am - 8:45 am Networking Breakfast

8:45 am - 9:00 am Chairperson’s Opening Remarks

9:00 am - 9:30 am Benchmarking Session: Living Core Values: How Organizational Mission & Vision Shapes Patient Experience

Jason Dupuis, Patient Experience Officer at PM Pediatrics

Jason Dupuis

Patient Experience Officer
PM Pediatrics

9:30 am - 10:00 am Project Analysis - B2C and B2B Convergence: The Case for Three Dimensional CX

10:00 am - 10:30 am Business Meetings

10:30 am - 11:00 am Business Meetings

11:00 am - 11:30 am Networking Break

11:30 am - 12:00 pm Project Analysis: Patient Experience Champion Program – Sustaining & Improvement with Front-line Staffs

12:00 pm - 12:30 pm Benchmarking Session: Disruptive Leadership - Leaders of Tomorrow

Marina Cvetkovic, VP Strategy and Innovation at Swiss Re

Marina Cvetkovic

VP Strategy and Innovation
Swiss Re

12:30 pm - 1:00 pm Exchange Concludes