Chief Experience Officer Exchange Resources

2019 Chief Experience Officer Event Guide

Elevating Holistic Experiences for Long Term, Sustainable GrowthNovember 3-5, 2019 | JW Marriott Marquis Miami, FLThis year's Chief Experience Officer Exchange gathers top-tier patient and customer experience executives across the entire experience journey to discuss how to des ...

Event Materials

Past Attendee Profile

Our attendees are handpicked to ensure a true peer-to-peer networking environment. While our audience development team is collaborating an attendee list, our production team is analyzing guests based on industry trends, needs, wants, and investment priorities. Take a look at who joined us in May to see what industries were...

CCO Exchange Post Show Report

See what you missed!See the post-show report to see what happened at the CCO Exchange this past May. Inside you will find:- Top Quotes- Favorite Moments- and Sessions that made this event unforgettable.To receive a copy of this report via email, please email

Chief Customer Officer Exchange Past Attendee Snapshot

Looking to see if CCO Exchange is right for you? Take a look at the past attendee snapshot to see who will be joining you! For more information about the Exchange, please email us.

CCO Exchange Current Attendee List

Take a look at the CCO Exchange Current Attendee List to see who will be joining us. (Last updated 9.5.2018)

Digital Reports

Special Report: Priorities for the Chief Experience Officer

After decades of struggling for buy-in, the customer experience function has finally started to secure a seat at the executive table.  Organizations are increasingly appointing “chief customer officers” and “chief experience officers” to oversee the function at the high-level.It is time for executives to make the most of the opportunity...

GDPR: Your Ticket to Customer Centricity

For the past several years, thought leaders have enthusiastically trumpeted the value of data.  Advocating for “personalized experiences,” they have urged organizations to collect and use as much customer data as possible.On May 25, a seemingly oppositional force will take effect:  the EU General Data Protection Regulation (GDPR). By restricting...

Buying Solutions for Your Contact Center: The Good News, Bad News, and the Bridge to Connect Them

The conventional solution process actually creates problems for contact center executives.  It may generate excitement over particular innovations, but it may not confirm about fitness for specific applications. It may not provide an actionable, valid blueprint for actually making the most of the new technology.Ultimately, it may not inspire contact...

Say Goodbye To Omnichannel, Say Hello To Omnimoment

Presented by CCW Digital, Thought leaders may speak extensively about cutting-edge digital channels, but customers continue to seek support the old fashioned way. Customers care more about outcomes than channels.  What is your organization doing to solve your customer's challenges? Across one channel? multiple channels? Check out this report.  

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2019 Executive Exchange Solution Providers Guide

The CCW Executive Exchange is the only events of its kind. For 2 1/2 days, on an invitation-only basis, our guests enjoy a closed-door benchmarking environment that allows them to work with solution providers on developing strategic campaigns for active projects. View the 2019 Executive Exchange Solution Providers Guide for...