Cassandra Crowe-Jackson: What to do today to drive Cultural Transformation and Accountability

Cassandra Crowe-Jackson: What to do today to drive Cultural Transformation and Accountability

Take a look at this past presentation by Cassandra Crowe-Jackson, VP Patient Experience, UM UCH where she identifies THE best practice for trust building (Cassandra’s theory), discusses tools used for reigniting empathy into daily practice, and describe tactics for developing meaningful partnerships. 


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