Elevating Holistic Experiences for Long Term, Sustainable Growth
November 3-5, 2019 | JW Marriott Marquis Miami, FL
This year's Chief Experience Officer Exchange gathers top-tier patient and customer experience executives across the entire experience journey to discuss how to design and deliver more differentiated and delightful experiences, pairing with the leading technologies and solution providers to support the efforts:
- Data centralization- Centralizing data is key to personalizing the experience and reducing customer effort
- Digital Transformation- How do we compete in the experience economy across digital channels?
- Hyper-personalization will be driven by real-time engagements- as real-time, multi-stage customer journeys become more important.
- Brand Experience—increasing expectations for social media support and customized experiences.
- How will AI will further shape the future of experience?
- Predictive analytics (with a generous dash of customer emotions) - evaluating data and understanding how best to optimize your experience.
- A company's culture and philosophy - superior experience needs to be an integral part of a company's culture.
Not sure what an Exchange is? Learn more here.