Past Presentations

Berkshire Museum: Keys to Relevance and Longevity

Berkshire Museum: Keys to Relevance and Longevity

"Bringing people together for experiences that spark creativity and innovative thinking by making inspiring educational connections among art, history, and natural science."

Take a look at this presentation from CXO Exchange 2018 by Craig Langlois, Chief Experience Officer, and Nina Garlington, Chief Engagement Officer. 

Ed Brodensiek: A New Way to Think of Brand - The Coming Convergence of CX & EX

Ed Brodensiek: A New Way to Think of Brand - The Coming Convergence of CX & EX

Take a look at this past presentation from CXO Exchange 2018 on the coming convergence of CX & EX by Ed Brodensiek, Former CXO, Miles & Stockbridge + Former Head of Brand and Communications, Select Medical. 

Hiram Barber: Digital Engagement in the Age of Customer

Hiram Barber: Digital Engagement in the Age of Customer

Take a look at this presentation from CXO Exchange 2018 by Hiram Barber, Seamless Digital Experience Leader, Schneider Electric. Hiram talks about Who is Schneider Electric, Delivering Seamless Experiences @scale, Digital Transformation @scale, and Considerations & ‘Blueprint’. 

Living Core Values: How Values, Mission, and Vision Shape the (Patient & Family) Experience

Living Core Values: How Values, Mission, and Vision Shape the (Patient & Family) Experience

Take a look at this past presentation from CXO Exchange 2018 by Jason Dupuis, Patient Experience Officer & Director of Employee Learning & Development, PM Pediatrics. Jason covers the topic of Living with Core Values. 

AI-Powered CX: Myth, Magic, or Must?

AI-Powered CX: Myth, Magic, or Must?

Take a look at SmartAction's presentation from CXO Exchange 2018 where they cover topics such as "Main Ways to Integrate Conversational AI into Your Customer Experience."

The Future of Customer Service is Here-- Are you ready?

The Future of Customer Service is Here-- Are you ready?

Take a look at this past presentation from CXO Exchange 2018 by Joe Gagnon, CEO, Spark Central, where he covers the future of customer service and how to prepare for it. 

Cassandra Crowe-Jackson: What to do today to drive Cultural Transformation and Accountability

Cassandra Crowe-Jackson: What to do today to drive Cultural Transformation and Accountability

Take a look at this past presentation by Cassandra Crowe-Jackson, VP Patient Experience, UM UCH where she identifies THE best practice for trust building (Cassandra’s theory), discusses tools used for reigniting empathy into daily practice, and describe tactics for developing meaningful partnerships. 

Customer experience in the New Health Economy: The data cure

Customer experience in the New Health Economy: The data cure

Take a look at this past presentation by Jamie Gunsior, Digital Healthcare Leader, PwC where she talks about CX in the new healthcare economy. 

Patient Experience: Connecting with Empathy

Patient Experience: Connecting with Empathy

Take a look at this presentation by Jennifer Packard from Mayo Clinic about Patient Communication Training, Education, & Coaching (PXTEC).

Jon Souder: Patient Experience Market Connect

Jon Souder: Patient Experience Market Connect

"We help clients anchor on experience as a primary market differentiator to drive economic benefit. This isn't about improving experience scores, it’s about creating strategic advantage." 

Take a look at this past presentation from our PX Exchange 2018. 

Sara Laskey: Real Time Feedback Real Time Results

Sara Laskey: Real Time Feedback Real Time Results

Take a look at this past presentation from our PX Exchange 2018 by Sara Laskey, MD VP CXO, The MetroHealth System, Office of Patient Experience. 

The New Patient Journey: How to achieve success through online reputation management

The New Patient Journey: How to achieve success through online reputation management

Take a look at this past presentation from PX Exchange 2018 by Tania Mercer from Chatmeter where she talks about how to achieve success through online reputation management. 

Connected Patient Experience Research: Global Mobile & Connected Health Study

Connected Patient Experience Research: Global Mobile & Connected Health Study

Take a look at this past presentation from PX Exchange 2018 by Tim Pantello, Connected Health & Technology MD, PwC, where he talks about Global Mobile & Connected Health Study. 

Cognizant Digital Customer Service

Cognizant Digital Customer Service

Cognizant's solution to the digital revolution redefining customer expectations empowers customers and enriches their experience while helping businesses deliver on outcomes. Take a look at their presentation from CCO Exchange last November. 

Jyllene Miller, Concentrix: CCO Exchange

Jyllene Miller, Concentrix: CCO Exchange

Jyllene Miller from Concentrix talks about dramatically different customer digital behaviors. Take a look at her presentation from CCO Exchange last November. 

Strategies for transforming your organization to be customer-centric

Strategies for transforming your organization to be customer-centric

Avis Faldu, Head of Customer Experience, Insights at DocuSign talked about strategies for transforming you organization to be customer-centric at CCO Exchange this past November. Take a look! 

Delivering on Experience Strategy: How Wall Street Journal Transformed to CX-Centric & Data First

Delivering on Experience Strategy: How Wall Street Journal Transformed to CX-Centric & Data First

Take a look at this presentation from CCO Exchange last November by the Wall Street Journal on how they transformed to become customer experience centric and data first.