CXO Exchange | Solution Providers


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[24]7.ai
Website: www.247.ai

[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, the company’s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The world’s largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist... Read More

Acquire.io
Website: acquire.io

Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling, Acquire empowers teams to proactively resolve complex sales, service, and support issues in real-time across all channels. With Acquire, businesses can continuously... Read More

Arm Treasure Data
Website: www.treasuredata.com

Arm Treasure Data enterprise Customer Data Platform (CDP) unifies data from multiple sources online, offline, IoT and device generated data and empowers enterprises to disrupt their markets with superior customer experiences. Our customers are creating transformational customer relationships by connecting the data dots with our CDP. Arm Treasure Data is... Read More

Clarabridge
Website: www.clarabridge.com

Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives.  Businesses gain insight to improve the customer journey, spanning all business processes and customer interactions. Social care teams use Clarabridge to provide a real-time response to customers. Our technology is the most comprehensive solution for omni-source... Read More

DATAMARK
Website: datamark.net

DATAMARK Inc., a provider of contact center and business process outsourcing (BPO) services since 1989, employs more than 2,500 at our delivery centers in the United States, Mexico, and India. Our Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are... Read More

Directly
Website: www.directly.com

Directly is a leader in support automation, helping enterprise companies launch and train virtual agents that double their automation rate. Companies like Airbnb, Microsoft, and Samsung use our conversational AI platform to deliver content and training for their virtual agent to significantly boost performance. Our platform delights customers with knowledgeable,... Read More

Eventus Solutions Group
Website: www.eventusg.com

At Eventus Solutions Group, we help our clients transform customer engagement. With over 300 successful customer experience transformation projects, we have helped our clients increase customer satisfaction, reduce Customer Experience costs, and significantly improve performance. We dedicate a CX leader to every client account and have a vast pool of... Read More

IBM Watson
Website: www.ibm.com/watson

Watson is the AI platform for business, powered by data. Watson can turn unstructured business data into actionable insights that enhance decision making. Watson understands the world in the way that humans do through senses, learning and experience. It learns at scale, reasons with purpose and interacts with humans naturally. Read More

Interactions
Website: www.interactions.com

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the... Read More

Language Services Associates
Website: www.lsaweb.com

Language Services Associates (LSA) offers a full suite of language interpretation solutions to help optimize the experience of limited English proficient customers and patients. Providing native language support improves the efficiency and productivity of staff, raises customer satisfaction levels, and builds loyalty. For more than 2,000 clients worldwide, in more... Read More

LivePerson
Website: www.liveperson.com

LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with... Read More

Luminoso
Website: www.luminoso.com

Luminoso turns unstructured text data into business-critical insights. Using common-sense artificial intelligence to understand language, we empower organizations to discover, interpret, and act on what people are telling them. Requiring little setup, maintenance, training, or data input, Luminoso combines world-leading natural language understanding technology with a vast knowledge base to... Read More

Observe.ai
Website: www.observe.ai

Observe.AI is a new-age speech analytics platform that provides visibility to the managers into every single call -- complete anatomy of the call, rich signals based on tone and insights from the voice' gold mine Read More

One Contact Center
Website: www.onecontactcenter.com

Others claim to be #1 in Customer Service, in our case, we have the proof! ONE Contact Center is a leading provider of outsourced customer care and back-office solutions with since 2000. Our corporate office is located in Van Nuys, CA and our operating center is in Manila, Philippines.  As... Read More

Starfish
Website: www.starfishco.com

Starfish is a branding firm founded on the philosophy that the Brand Experience is the Brand. It is our strong belief that a brand is the sum total of its interactions with customers, and we work tirelessly to ensure that all expressions are in sync. Because we live at the... Read More

Stratifyd
Website: www.stratifyd.com/

Stratifyd’s AI platform is an end-to-end customer engagement solution. It collects and analyzes structured and unstructured data from the public domain, providing enterprise and mid-market customers with intelligence on both macro and micro levels. The governing principle behind Stratifyd's solutions is to harness the power of AI and bridge the... Read More

Talkdesk
Website: www.talkdesk.com

Talkdesk Enterprise Contact Center Platform empowers companies to continuously improve customer experience. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings.  Powerfully SimpleTalkdesk is easy to implement... Read More

Tethr.it
Website: www.tethrit.com

In an era of bots and automation, Tethr helps brands ‘humanize’ the customer experience by using a real-time video chat platform that connects internal experts with Android or Apple app users.  Brands are adding ‘show me’ technology like Tethr to their channel strategies.  Early adopters are experiencing up to 70%... Read More

topbox
Website: topbox.io

Topbox Conversation Analytics helps the world’s leading brands acquire and retain customers by tapping into the unsolicited feedback delivered conversationally via existing communication platforms. Analyzing these organic interactions together with solicited feedback from surveys enables the rapid discovery and resolution of customer friction, and cross-referencing all feedback with behavioral and... Read More

VERINT
Website: www.verint.com/voc

More than 10,000 organizations worldwide, including more than 80 percent of the Fortune 100, trust Verint’s solutions and services to power actionable intelligence across their enterprises.Verint’s broad Voice of Customer (VoC) solutions empower businesses to run enterprise-strength programs that capture, analyze and act on feedback, while automating and operationalizing CX.Only... Read More

Worthix
Website: www.worthix.com

Worthix is the first customer survey technology scientifically built with AI to measure which experiences truly motivate decision. Our strategically designed, self-adaptive surveys eliminate bias and provide raw, outside-in Voice of Customer data, focusing on what is relevant for your client to talk about. The company is part of the... Read More