CXO Exchange | Solution Providers


Aspect
Website: http://www.aspect.com/uk

With software used by millions of agents every year and supporting billions of consumer interactions around the world, Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. The native cloud customer self-service,... Read More

Avtex
Website: www.avtex.com

Avtex is a full-service Customer Experience consultancy focused on helping organizations build trust with their customers. Our breadth of knowledge uniquely positions us to assist in the identification, deployment and optimization of technology platforms that support the customer journey. As a peer-recognized consulting firm, we guide organizations through the process... Read More

DATAMARK
Website: http://www.datamark.net/call-centers

Every day, DATAMARK’s global customer service teams look forward to representing our clients’ brands and delivering that personal touch that creates loyal customers and repeat business.This is why companies of all sizes and industries turn to DATAMARK for outsourced contact center solutions. With DATAMARK, you have a partner whose priority... Read More

Eastern Account System
Website: www.easternaccounts.com

With over 25 years of experience managing contact strategies, Eastern Account System provides robust Omni-channel contact solutions to organizations seeking to provide world class customer experiences and first call resolutions.Over our existence, we built our business by providing results at the top of our industry.  As we went down the... Read More

GamEffective
Website: https://www.gameffective.com/

GamEffective engages employees to drive performance, motivation and learning. Its platform uses the principles of behavioral psychology, motivation and gamification as well as next-gen learning. On the performance side, it drives daily employee goals and engagement, like a fitness tracker for work. On the learning side, it is a push... Read More

Genesys
Website: http://www.genesys.com

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best... Read More

IBM Watson
Website: http://www.ibm.com/watson/what-is-watson.html

IBM Watson Virtual Agent is the premier cognitive customer engagement platform. It is an industry pre-trained Natural Language Understanding for cross industry customer service. With the use of IBM Watson’s new Conversation API, Watson Virtual Agent can understand customer service focused dialog across a range of complex requests. Additionally, the... Read More

Interactions
Website: www.interactions.com

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the... Read More

Luma Health
Website: www.lumahealth.io

Luma Health was founded on the idea that healthcare should work better for all patients. Every single point along the care journey should be simple, seamless, and effective, from accessing care to achieving health goals. Luma Health empowers providers to make this a reality through its total patient engagement solution,... Read More

Luminoso
Website: http://www.luminoso.com

Luminoso Technologies is a leading natural language understanding company that enables clients to rapidly discover value in their unstructured data. Luminoso’s award-winning software applies artificial intelligence to accurately analyze text-based data in any industry without lengthy setup time or training. Companies use the insights that Luminoso’s solutions uncover to streamline... Read More

Quadient
Website: http://www.quadient.com

Quadient helps companies deliver meaningful interactions with current and future customers. A Neopost Digital Company, the Quadient portfolio of technology enables organizations to create better experiences for their customers through timely, optimized, contextual, highly individualized, and accurate communications for all channels. Our solutions bring together and activate the entire organization... Read More

Qualtrics
Website: www.qualtrics.com

Qualtrics is the technology platform that organizations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organizations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over... Read More

Roojoom
Website: www.roojoom.com

Roojoom innovative Personal Customer Journey platform enables brands (e.g. AT&T, Dish Networks..) to gain control over each customer’s personal journey, by focusing on business goals and objectives while having algorithms and machine learning auto-drive journeys. Shifting the focus from how to run journeys, to what you want to achieve. Personal... Read More

Sparkcentral
Website: www.sparkcentral.com

Customer-obsessed companies use Sparkcentral’s leading digital messaging customer service platform to manage and resolve customer service interactions over social and mobile channels in a simple, streamlined and fun way. With the fastest customer routing and prioritization technology in the business and innovative workflow optimization and reporting tools, Sparkcentral helps global... Read More

Talkdesk
Website: www.talkdesk.com

Talkdesk Enterprise Contact Center Platform empowers companies to continuously improve customer experience. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings.  Powerfully SimpleTalkdesk is easy to implement... Read More

Tethr.it
Website: www.tethrit.com

Tethr is an enterprise video collaboration platform that connects people in remote locations with experts.  Tethr is part of a new business category called ‘Show Me’ that is rapidly growing in the customer service industry. With the Tethr console, customer care reps can easily send out text messages to instantly... Read More

topbox
Website: https://topbox.io/

Do you know which call types are driving dissatisfaction resulting in customer churn? Can you analyze phone calls, chats, emails, product reviews and surveys together in one platform? Do you know which agents struggle handling specific call drivers? Topbox customers do, companies like Nike, U.S. Bank, Western Union, Bed Bath... Read More

Worthix
Website: www.worthix.com

Worthix is an Atlanta-based startup focused on helping companies develop amazing customer experiences. The Silicon Valley-born company has developed the world’s first customer survey technology scientifically built with Artificial Intelligence to measure purchase, loyalty and churn decisions. Worthix's survey is the only one on the market that feeds questions according to... Read More