VP and GM, CX Solutions
Agenda Day 2
Monday, July 30th, 2018
1:30 PM Industry Insight: Lost at Sea: How to Navigate Your Way Through the Open Ocean of Customer Experience
Despite the complexity of today’s omni-channel ocean, an effective CX strategy can be simpler than you think. Find the Waypoints that matter, decide what options mean the most at each, and provide those options to your customer – on the channels of their choice.