Chief Experience Officer
Agenda Day 1
Sunday, July 29th, 2018
1:30 PM Co-operative Keynote: Experience + Engagement: The Keys to Relevance and Longevity in the 21st Century
How does a museum with a 100-year history maintain relevance and longevity? The answer lies in a dual focus on experience and engagement. As part of the Berkshire Museum’s New Vision, experience and engagement officers were appointed to lead the museum forward, transforming a multidisciplinary approach to an interdisciplinary model. Craig Langlois, Chief Experience Officer, and Nina Garlington, Chief Engagement Officer, tell their story of collaborative transformation across all physical and digital touch points.