Global Director, Digital Customer Experience
Agenda Day 2
Monday, July 30th, 2018
Evolving a global organization spanning 100+ countries and countless languages to be user-centric and digital first is no small feat. Hiram Barber, Schneider Electric’s digital CX lead, shares his digital transformation journey, from adopting new channels to creating seamless experiences to engaging all types of users.
· Redefine customer experience through digital transformation
· Break down the silos of multichannel workflows
· Deploy digital solutions to maximize the value of employees and their relationships with customers