Insightful. Inspirational. Community-Oriented.

November 02 - 04, 2020
Hilton Miami Downtown

Katie Catlender

Head of Customer Experience, Strategy & Operations BCBS Massachusetts

Why Katie?

She is responsible for leading the organization’s strategic business efforts for Medicaid, Exchange and Commercial growth and retention, and to ensure that the customer is taken into consideration at all times, in all departments, and in all major decisions. 

Check out the incredible speaker line-up to see who will be joining Katie.

Download The Latest Agenda