July 29 - 31, 2018
Illinois, United States

Stephen Riddell

Head of Customer Experience

Agenda Day 2

Monday, July 30th, 2018

8:30 AM Opening Address: Why the Customer Experience Matters

Everyone talks about the customer experience. And everyone feels like they are moving to become more “customer centric”. But if you ask most companies to define and explain their customer experience strategy or vision, they very simply can’t. 

In this opening address, Steve Riddell provides you with 5 actionable items to challenge, define and develop your CX.

Check out the incredible speaker line-up to see who will be joining Stephen.

Download The Latest Agenda