1:1 Business Meetings
Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.
5 Star Venue
Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury at the JW Marriott Marquis Miami.
Mix & Mingle
Because of the unique structure of the Exchange, networking is more productive with shared challenges insights and goals.
Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.
With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.
The Exchange gathers 100 most senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer contact vision.
Benchmark with the best
Vice President, Global Customer Experience
Johnson & Johnson
Head of Customer & Partner Experience
Head of Commercial
JetBlue Travel Products
Geriel Thornburg May
Worldwide Head of Customer Experience
Vice President & Chief Experience Officer
Patient Experience Officer
Chief Experience Officer
University of Miami, Miller School of Medicine
Chief Clinical Officer