In today’s economic and operating conditions, it is imperative contact centres agents are equipped to provide knowledgeable insights, and establish more personalised conversations with their customers.

In this keynote, Avaya’s Anthony Brown, Director of Solutions Architecture & Design, and Dustin Laidsaar, Corporate Consultant, will explore AI & automation blending strategies to improve productivity of your agents, boost their engagement and streamline their work from anywhere. To achieve that, Avaya has partnered with Google, giving you and your agents immense speed to achieve greater value from your current environment. The session will include

• Speed to modernization of internal processes giving your agents intelligent tools, insights, and analytics wherever they are
• Speed to deployment of intelligent chatbots that deliver human-like conversations and contextual handover to your agents
• Speed to ROI by thanks to extensibility to the cloud