Strategy, Technology, and Innovation for Contact Centre Leadership and Transformation

Customer service is at a tipping point. Customers contact enterprises more often and via more channels; they shift between channels seamlessly and even use multiple channels simultaneously.

To make things even more challenging, customers want businesses to know them and their preferences so they can deliver services in a way that best fits customers’ personal needs. And the experience needs to be fast, efficient and easy.

To be successful, Contact Centre Leaders need to effectively balance the personalisation of service against the cost of delivery, all while staying ahead of rapidly changing customer expectations.

Brought to you by the organisers of Customer Contact Week, the 3rd annual Contact Centre Leader’s Exchange is an invite-only event, focused on only the most senior decision makers for contact centres.

It’s where contact centre decision makers from across multiple industries come to share best practice in an intimate peer-to-peer format - and learn about the latest contact centre solutions through brokered high level meetings and interactive discussions.

Request an Invitation

View Draft Program

View 2018 Post Show Report

Why the Exchange is Different

INVITE ONLY EVENT

Access exclusively limited to Head/Director/General Manager of Contact Centre only from ASX 200, multi–nationals and the largest government agencies, so you can forge relationships with executives of the highest credentials.

EXPAND KNOWLEDGE AND THOUGHT LEADERSHIP

Conference and discussion sessions led by absolute thought leaders sharing case studies, best practices and updates most relevant to your current priorities.

SOLVE YOUR BIGGEST CHALLENGES

Access exclusively limited to Head/Director/General Manager of Contact Centre only from ASX 200, multi–nationals and the largest government agencies, so you can forge relationships with executives of the highest credentials.

TIME-EFFECTIVE WAY TO COMPARE LEADING PROVIDERS

Meet and compare all the industry leading solution providers relevant to your business needs in only three days in a productive format.

ONE-ON-ONE MEETINGS WITH SOLUTION PROVIDERS

Your chance to discuss your organisational requirements, ask questions, and tailor solutions to your business needs.

NO EXHIBITION BOOTHS

Focused collaborative meetings with market leading solution providers and top-tier executives.

EXCLUSIVE RETREAT-STYLE FORMAT

Each attendee is expected to be available for the full two-and-a-half days at the Exchange’s exclusive hotel setting, accompanied by two nights complimentary accommodation and meals. This guarantees almost 72 hours of valuable social engagement.

DELEGATE PROFILING

Every attendee will be profiled to ensure a personalised itinerary and customised experience.

VIEW 2019 DELEGATE PROGRAM

Exclusive Senior Audience Only

• Executive attendance from ASX 200, multi–nationals and largest government agencies only
• Industry Leading Solution providers
• Inspiring Speakers and Thought Leaders

Pre-arranged Business Meetings with Qualified Prospects

• Sponsors identify and are matched with the clients they want to meet
• Sponsors select 6-8 Attendees with whom to have private one-on-one meetings during the Exchange
• Sponsors will get the opportunity to offer relevant solutions to top prospects
• Build relationships with industry leaders who can make critical decisions on the future of their contact centre transformation

Delegate Profiling

• Every attendee will have a personalised itinerary for the full two days tailored to their business needs
• To make this happen, all delegates will be profiled beforehand by our expert Delegate Acquisition Director

Exclusive Retreat-style Format

• Each attendee is expected to be available for the full two-and-a-half days
• Attendees will receive complimentary accommodation and meals at the Exchange’s exclusive hotel setting
• This guarantees almost 72 hours of valuable social engagement

KEYNOTE ADDRESS

Pioneering industry speakers, capable of ifiluminating opportunities for business transformation address the whole audience at the open and close of each day.

NETWORK & EXHIBITION AREA

Delegates often tell us that the new network of contacts they form is one of the most valuable ongoing benefits of their participation. Because of the unique structure of the event the networking is not accidental and the shared problem solving results in a depth of contacts impossible to achieve at other events. With the combination of solution providers, speakers and delegates sharing their information and services, the exchange of contacts and ideas continues long after the event.

CONSULTATIVE MEETING ROOM

Each 30 minute meeting is set with the goal of exploring solutions to current challenges and examining the potential for future business partnerships. Consultative meetings are scheduled at the request of delegates and solution providers subject to business requirements and are the perfect opportunity to meet in a relaxed environment.

CONFERENCE & WORKSHOP DISCUSSIONS

Exchange discussions move beyond the talk... by combining innovative experience, positive trends are kicked into action, failing trends are terminated and visions are created along with plans for implementation. Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

Enquire as a Delegate

Mary-Sorrel Avenoso

Advisory Services Manager
02 9229 2541

INQUIRE AS DELEGATE

Enquire as a Sponsor

Collin Lawrence

Partnerships Director 
+61 452 642 426

INQUIRE AS SPONSOR