Customer Contact Leaders Exchange 2019 Post Show Report

Australia’s 3rd Annual Customer Contact Leaders Exchange saw 50 of the best minds in the A/NZ contact centre community come together in the tranquil confines of the Victorian Goldfields, surrounded by golf courses, vineyards and a few kangaroos!

Bringing with them wounds, wins and weird experiences, and all pushing to create the most efficient contact centre practice for their organisations, the conversations generated provided an interesting insight into the challenges driving the modern customer contact movement.