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CCW Market Study: The Future of the Contact Center in 2019

New metrics, channels, technologies and ideas are forever changing how we run customer contact centers.

They are not, however, changing why we operate contact centers: to meaningfully connect with customers.

In revealing their outlook for 2019, customer management executives confirm a renewed emphasis on the human touch through personalisation, empowerment and technology that can augment, not eliminate, connections with customers.

How will they pursue this return to humanity? The CCLE Market Study on the Future of the Contact Centers in 2019 and Beyond has the answers.

Post Show Report - Contact Centres Leaders Exchange 2018

With the workforce digitalising at an exponential rate, and customer expectations increasing alongside it, A/NZ’s Contact Centre leaders are being forced to rethink the way their organisations operate and interact with their most valued asset: the customer. Australia’s 2nd Contact Centre Leaders Exchange 2018 brought together the leading Contact Centre decision makers from some of A/NZ’s largest enterprises, all focused on delivering next-gen contact centres for their organisations.

Download the Post Show Report to see who attended, what they talked about, and the key challenges for A/NZ's most prominent Contact Centre leaders, as well as their investment priority areas moving through 2019 and into 2020.

If you’re keen to get involved as an event partner to meet with these organisations feel free to contact me.

Cheers,

Collin Lawrence,

collin.lawrence@iqpcexchange.com

0452642426

In Partnership With :

Questions? Contact us on 61 (2) 9229 2483 or email exchangeinfo@iqpc.com.au now!