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Post Show Report - Contact Centres Leaders Exchange 2018

Post Show Report - Contact Centres Leaders Exchange 2018

With the workforce digitalising at an exponential rate, and customer expectations increasing alongside it, A/NZ’s Contact Centre leaders are being forced to rethink the way their organisations operate and interact with their most valued asset: the customer. Australia’s 2nd Contact Centre Leaders Exchange  2018 brought together the leading Contact Centre decision makers from some of A/NZ’s largest enterprises, all focused on delivering next-gen contact centres for their organisations.

Download the Post Show Report to see who attended, what they talked about, and the key challenges for A/NZ's most prominent Contact Centre leaders, as well as their investment priority areas moving through 2019 and into 2020. 

If you’re keen to get involved as an event partner to meet with these organisations feel free to contact me. 

Cheers,

Collin Lawrence, 

collin.lawrence@iqpcexchange.com 

0452642426



Customer Contact Leaders Exchange | 2019 Sponsorship Prospectus

Customer Contact Leaders Exchange | 2019 Sponsorship Prospectus

Download the CCLE 2019 Sponsorship Information Pack to learn:

  • How to speak to the right people at the right time (executives with active requirement to invest in solutions in the next 12 months)
  • How we pre-arrange one-on-one business meetings with your top prospects
  • How our Delegate Profiling works
  • What are our Attendee Qualification Criteria
  • And much more
CCW Market Study: The Future of the Contact Center in 2019

CCW Market Study: The Future of the Contact Center in 2019

New metrics, channels, technologies and ideas are forever changing how we run customer contact centers.

They are not, however, changing why we operate contact centers: to meaningfully connect with customers.

In revealing their outlook for 2019, customer management executives confirm a renewed emphasis on the human touch through personalisation, empowerment and technology  that can augment, not eliminate, connections with customers.

How will they pursue this return to humanity? The CCLE Market Study on the Future of the Contact Centers in 2019 and Beyond has the answers.