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The 2020 Agenda is currently in development. If you’d like to receive a copy when complete, you can request it here

Australia’s 3rd Annual Customer Contact Leaders Exchange saw 50 of the best minds in the A/NZ contact centre community come together in the tranquil confines of the Victorian Goldfields, surrounded by golf courses, vineyards and a few kangaroos!

Bringing with them wounds, wins and weird experiences, and all pushing to create the most efficient contact centre practice for their organisations, the conversations generated provided an interesting insight into the challenges driving the modern customer contact movement.

The Customer Contact Week Leaders Exchange is an exclusive event designed for Heads of Contact Centres within large organisations that want their contact centres to keep pace with change and the competition - and who want to learn how to do this with respect to people, management alignment, process excellence and technology investment.

Download this prospectus to learn more about what you can get out of partnering with the event - and what a partnership involves. Fill up the form below and a member of our team will contact you shortly.

Alternatively, request a PDF copy here.

To ensure peer-interactions and session-content is as valuable as possible, we have drawn up a set of qualifying criteria that is tested against each attendee. You can be sure that everyone in the room will be dealing with a challenge and transformation of a similar scope and scale as yourself!

Take a sneak peek at what customer contact leaders had to say about the 3rd annual Customer Contact Leaders Exchange! It was a brilliant few days spent at the Victorian Goldfields with some of the most innovative minds in Australia and New Zealand.