15 - 16 October, 2019 | Yarra Valley Lodge, Chirnside Park, Victoria, Australia

Sponsors & Exhibitors


Sponsors & Exhibitors

Aspect
Website: http://www.aspect.com

Aspect is helping companies like Mercedes Benz, FaceBook, Overstock.com, Raddisson Blue, Dyson, and now iSelect, to reimagine customer service in ways that empower agents and win the hearts and minds of customers. Aspect solutions make it easier to connect questions to answers and engage customers in personalised ways on the... Read More

Concentrix
Website: http://www.concentrix.com

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across six continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimisation, digital, consulting, analytics, and back office solutions in... Read More

TSA Group
Website: http://www.tsagroup.com.au

TSA Group are a 100% Australian-owned business process outsourcing company specialising in helping companies acquire,retain and grow their consumer and business customer bases. We have a dynamic team of over 2,000 people representing the country’s largest brands working across eight call centres in Australia, and two call centres in the... Read More

Unity4

Unity4- Good ConversationsUnity4 believes in the power of conversation to do good for people and business.  Its technology empowers more options to connect the right people, via the right channel at the right time. It’s all about giving clients the choices they need to achieve bankable outcomes.Unity4 recognise the simple... Read More

Past Sponsors

8x8, Inc
Website: www.8x8.com

The 8x8 Communications Cloud provides everything a company needs to drive exceptional business results. Enhance productivity and customer experiences everywhere in the world with the industry’s only cloud platform that seamlessly combines unified communications, and team collaboration, contact center, and analytics in a single, open and real-time platform that is... Read More

Acquire BPO
Website: http://www.acquirebpo.com

Acquire BPO is a business outsourcer headquartered in Australia with locations in the Philippines, the Dominican Republic and the US. With 7,000+ staff and 12-years’ experience, we deliver intelligent contact centre and back-office functions for global businesses. We’re Australian-owned and managed, offering access to stakeholders and operational transparency. We’re globally... Read More

Aspect
Website: http://www.aspect.com

Aspect is helping companies like Mercedes Benz, FaceBook, Overstock.com, Raddisson Blue, Dyson, and now iSelect, to reimagine customer service in ways that empower agents and win the hearts and minds of customers. Aspect solutions make it easier to connect questions to answers and engage customers in personalised ways on the... Read More

Bold360

Bold360 is the ultimate customer engagement solution delivering the richest possible customer profiles and fastest time-to-value. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels including chat, email, messaging and social, while presenting agents with the full... Read More

Global Speech Networks

GSN is a pioneer in cloud contact center solutions in Australia and NZ. Its solutions serve ‘Cloud for the Enterprise’, which offers the richness of functionality that enterprises require, enables operational resource optimization and achieves this in a continuously improving manner. The company has have provided cloud-delivered solutions since 2003... Read More

Inference
Website: http://www.inferencesolutions.com

Inference Solutions is the global leader in the delivery of cloud-based IVR and complex call handling solutions. Its flagship product, Inference Studio, is a full service creation environment delivered via a standard web browser. Inference provides easy to deploy solutions globally for customers whose needs range from simple touch tone... Read More