15 - 16 October, 2019 | RACV Goldfields Resort, Ballarat, VIC

Sponsors & Exhibitors


Unity4

Unity4- Good ConversationsUnity4 believes in the power of conversation to do good for people and business.  Its technology empowers more options to connect the right people, via the right channel at the right time. It’s all about giving clients the choices they need to achieve bankable outcomes.Unity4 recognise the simple... Read More

TSA Group
Website: http://www.tsagroup.com.au

TSA Group are a 100% Australian-owned business process outsourcing company specialising in helping companies acquire,retain and grow their consumer and business customer bases. We have a dynamic team of over 2,000 people representing the country’s largest brands working across eight call centres in Australia, and two call centres in the... Read More

Concentrix
Website: http://www.concentrix.com

Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 650 global clients across six continents. Our 225,000+ staff delivery technology-infused, omnichannel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions... Read More

TTEC
Website: http://www.ttec.com

TTEC is a leading global provider of customer experience, engagement and growth solutions. We help some of the world’s top brands acquire, serve and retain their customers through: customer care, tech support, acquisition and sales, analytics, technology, and CX consulting. We partner with business leadership across marketing, sales and customer... Read More

Premier Technologies
Website: http://www.premiercontactpoint.com

Every day, Premier Technologies is trusted by over 30,000 organisations in Australia and Overseas to facilitate mission critical customer interactions.With a passion for improving customer outcomes and the technology that drives them, Premier is a market leader in cloud based customer contact, self service and secure payments technologies. Over the... Read More

Aspect
Website: http://www.aspect.com

Aspect is helping companies like Mercedes Benz, FaceBook, Overstock.com, Raddisson Blue, Dyson, and now iSelect, to reimagine customer service in ways that empower agents and win the hearts and minds of customers. Aspect solutions make it easier to connect questions to answers and engage customers in personalised ways on the... Read More

VERINT
Website: https://www.verint.com/engagement/

Simplify, Modernise and Automate Customer Engagement.Leading brands rely on the Verint Cloud to engage with customers and power more than 3 billion customer interactions per year. The result? Amazing customer experiences.Drive deeper loyalty, enhance business performance and set your organisation head and shoulders above the competition. Our comprehensive portfolio of... Read More

Probe Group
Website: https://probegroup.com.au/

PROBE. The NEXT Generation BPO. We provide outsourced sales, service and collections; back office processing; and field services. Human and automated conversations for today; and we’re developing solutions that will serve and solve future needs and challenges; we synergise with our clients for greater potency; we use ideas to power... Read More

Acquire BPO
Website: http://www.acquirebpo.com

Acquire BPO is an award-winning, global business outsourcer with 14 locations in Australia, the United States, the Philippines and the Dominican Republic. With a workforce of over 7,000, Acquire delivers intelligent contact centre and back office functions for private and publicly listed companies across many industries including telco, banking and... Read More

Poly
Website: https://www.poly.com/au/en

Plantronics and Polycom are now Poly, the global communications company that powers authentic human connection and collaboration. Their comprehensive set of smart endpoints span personal and group communication, with a full range of headsets, desk and conference phones, and video collaboration solutions. Bringing the world closer. One to one. One... Read More

Nuance
Website: www.nuance.com

Nuance Communications (NASDAQ: NUAN) is the pioneer and leader in conversational AI innovations that bring intelligence to everyday work and life. The company delivers solutions that can understand, analyse and respond to human language to increase productivity and amplify human intelligence. With decades of domain and artificial intelligence expertise, Nuance... Read More

LivePerson
Website: http://www.liveperson.com

LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with... Read More