“It was interesting to learn that the challenges we face are very similar, regardless of the industry we're in. The honesty and the transparency of information being shared creates a well-rounded exchange program. It’s really hard to find these. I really enjoyed the freedom to choose your own adventure… I could talk to vendors,do some BrainWeaves, network as well - it was awesome.”

“This is my second year here. I think it’s probably the one conference you want to come back to as a contact centre leader or anyone in customer care. From my standpoint, it’s the one you have to put on your calendar.”

“What I’ve enjoyed the most is just the ability to connect with like-minded executives across the contact centre space. You always come to these things a little bit skeptical about value, but the structure of this particular Exchange has been really pleasing. I really like the BrainWeave concept, and the ability to be able to spend an hour’s worth of time around different topics, learn from people’s failures and what’s worked well. It really provokes a different conversation which has been really powerful.”