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14-15 June
The Peninsula Manila, Makati City, Metro Manila, Philippines
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Meet the Speakers

Speakers

Aaron Jake Dela Paz
Aaron Jake Dela Paz
Head, Operations & Contact Center – Loyalty Division
Cebu Pacific
Allan Flora
Allan Flora
Director - Operations
American Express International
Arifin Tellegen
Arifin Tellegen
Director of Customer Care
Foodora Australia
Arvie Mercado
Arvie Mercado
Sr. Director IT Global Service Desk
Carlson Wagonlit Travel Inc.
Ben Fairbank
Ben Fairbank
Head of Customer Experience
GRAB Philippines
Chris Walls
Chris Walls
Head of CRM
Sephora Digital
Damien Roy
Damien Roy
Director
KPMG Australia
Daniel Edwards
Daniel Edwards
General Manager, Channel Operations – Global Contact Centres
Telstra
Jay Cabaña
Jay Cabaña
Head of Technology and Operations
Ayala Rewards Circle
Jonas de los Reyes
Jonas de los Reyes
Head of Digital
Bank of the Philippine Islands (BPI)
Jonathan Hwa
Jonathan Hwa
Regional Head of Customer Experience
ZALORA Group
Jordan Celestino
Jordan Celestino
Director, Customer Service
Manulife Philippines
Katherine Almendras
Katherine Almendras
Head of Customer Experience
PawnHero Philippines
Maria Meñez
Vice President - Service Quality Division
Philippine National Bank
Mia Bulatao
Mia Bulatao
Chief Operating Officer
LBC X
Melissa David
Melissa David
Director, Workforce Management
UnitedHealth Group
Melody Tolisora
Melody Tolisora
Director, Service Delivery
TransUnion Credit Bureau
Nadya Bondareva
Nadya Bondareva
Associate Director
KPMG Australia
Ray Rivadelo
Ray Rivadelo
Vice President & Head of Customer Care
SMART Communications
Ronald Chan
Ronald Chan
Head of GSC Solution Management Asia Pacific
DHL GLOBAL FORWARDING
Simon Lee
Simon Lee
Regional General Manager, Asia
Genesys
Suet Yu
Suet Yu
Regional Head of Customer Experience
AXA Asia
Tom Bilbao
Tom Bilbao
Head of Telesales
Metrobank Card Corporation