14-15 June
The Peninsula Manila, Makati City, Metro Manila, Philippines
Jonas  de los Reyes, Head of Digital at Bank of the Philippine Islands (BPI)

Jonas de los Reyes


Head of Digital
Bank of the Philippine Islands (BPI)

Check out the incredible speaker line-up to see who will be joining Jonas .

Download The Latest Agenda

CONFERENCE DAY TWO

Thursday, June 15th, 2017


3:45 PM Integrating Social Media in Your Customer Relationship Management (CRM) Strategy to Improve Customer Care

  • Why is social media a critical strategy for customer service?
  • Integrating social media into traditional call centre operations – When and how?
  • Transforming call centre sales and marketing with social media monitoring and engagement