Ray Rivadelo

Vice President & Head of Customer Care
SMART Communications

Ray has over 20 years experience in Telecommunications. Originally from Australia, he has been a pioneer in the setup of Telstra Operations in the Philippines 8 years ago. Now a member of the Smart Senior Executive Team as VP and Head of Customer Care, Ray is responsible for contact center operations, complaints desk and technical fulfillment, digital and social media care, as well as telesales & telemarketing across the company’s 62million mobile and broadband subscriber base.

Check out the incredible speaker line-up to see who will be joining Ray .

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CONFERENCE DAY ONE

Wednesday, June 14th, 2017

11:15 AM PANEL: Modern Approaches to Delivering a Seamless Omni-Channel Experience in Contact Centres

Best practices in building, delivering and measuring an omni-channel experience
Leveraging technology to integrate voice and non-voice channels and develop a ‘single, consolidated view’ of customers
Addressing the challenges of ensuring service consistency across channels