2019 CCW Awards Categories
Best in Class Contact Centre Award - This award recognises the contact centre that sets a vision for world-class service excellence and rallies the team to deliver on that vision.
*For this category you can only submit for EITHER under 100 Seats OR over 100 Seats
Best Customer Service - This award recognises the contact centre that promotes exceptional end-to-end customer experience by putting their customers at the heart of every process and operation.
Best People & Culture - This award celebrates the organisation that invests in their employees and creates a culture that inspires outstanding service and excellence.
Most Innovative Contact Centre of the Year - This award shines the spotlight on contact centres that have achieved significant growth and demonstrated positive business impact through innovation. They are bold, creative and constantly exploring opportunities to improve performance and scale operations across all aspects of people, process and technology.
Best in Class Digital Contact Centre - recognises the delivery of exceptional customer service across various digital channels and touchpoints.