Thank you for your support.
Due to the current situation with CoVid19, please be informed that Customer Show Asia will be postponed until 2021. We look forward to seeing you at CX Asia Week on 23-24 September 2020. For more information, please email to firstname.lastname@example.org
Building the Contact Centre of the Future
Digital | Customer-Centric | High Performing | Value-Adding
Today’s customers are digital. In a bid to meet evolving customer expectations and prepare for a digital future, contact centres in Asia are actively working on strengthening and operationalising their transformation roadmap.
Customer Contact Week Asia 2020 will provide you with actionable insights through 4 focused tracks: “AI in Contact Centres”, ”Operational and Workforce Excellence”, “Digital Customer Care & Experience” and “Service Excellence & Transformation”. Learn how 40+ contact centre leaders drive continuous value-add to their organisation by delivering a high-performing and customer-centric engagement hub.
Co-located with CX Leaders Asia under the umbrella of Customer Show Asia 2020, discover how you can deliver exceptional customer experience across all touch points to maximise customer and business value.
The #1 Customer Contact Event Series!
Contact Centre Speakers
Presentations, Case Studies & Panels
Interactive Discussion Groups
2019 Event Highlights
Why You Should Not Miss Out
Discover how global and Asia’s customer contact leaders are driving the strategic transformation of their contact centres towards a high performing, customer-centric operations
Future-proof contact centres by harnessing AI and machine learning applications such as sentiment analysis, intelligent automation to achieve operational and service excellence
Increase customer satisfaction and service quality with effective VOC programmes, journey maps, design thinking and more
Re-evaluate channel strategy including channel prioritisation, self-service investments, social care to match changing customer preferences
Benchmark with the region’s contact centre leaders on the performance of your contact centre
Co-located with the CX Asia Leaders Week 2020, the 11th Customer Contact Week Asia 2020 will highlight how organisations can operationalise the delivery of outstanding CX across all channels, touchpoints and journeys
What Our Past Attendees Had to Say
“Great opportunity to network with industry leaders, get to know new technologies, how they are deployed in Contact Centres, the challenges faced and how they overcome them as well as the value these technologies bring to their organisation.”
“This event provides valuable information/knowledge/insights from leading national and international case studies from across the private and public sectors with proven techniques to optimise your contact centre's operations and enhance the customer experience through emerging technology, workforce optimisation and effective use of customer data and analytics.”
“This event inspired me to have some improvement/ideas implemented in my team/overall business to enhance customer and employee journey. It's very exciting to meet great people in the Call Center world and learn how others keep up with such fast moving technology.”
“The conference has brought together a good mix of industry experts and the sharing of their best practices have provided good knowledge to help me in the contact center management.”