Additional Event Information

Maintaining The Personal Touch In Customer Contact - Interview with AXA

Maintaining The Personal Touch In Customer Contact - Interview with AXA

In a truly customer-centric organization, technology will not have a negative impact on humanity. It will not even have a neutral effect. It will have a truly positive one. It will drive a new (yet still efficient) caliber of engagement. Connections will be stronger, more meaningful and more respectful of what customers want. We spoke to Sudesh Thevasenabathy, Head of Customer Care management for AXA who shared his take on this topic. 

Contact Centres Asia 2018 Post Show Report

Contact Centres Asia 2018 Post Show Report

The 9th Contact Centres Asia Summit was a huge success and our best show yet! The event has witnessed year-on-year growth providing inspirational ideas and key takeaways to advance the role of contact centres into customer engagement and experience hubs that drive business performance and revenue generation. Download this Post Show Report to learn more about what happened in 2018.