Additional Event Information
Do not miss the opportunity to exchange best-in class strategies with 40+ regional contact centre leaders on building the contact centre of the future through 4 focused tracks on “AI in Contact Centres”, ”Automation & Workforce Excellence”, “Digital Customer Care & Experience” and “Service Excellence & Transformation”.
Revolutionising Customer Service, Interactions & Experiences in the Age of Digital in the theme of March's Customer Show Asia 2020 in Singapore.
Join regional customer experience and contact centre leaders to hear innovative strategies and exchange know-hows on delivering exceptional customer experience (CX) across all touchpoints and journeys to maximise customer value and business growth within your organisation. Our co-located Customer Contact Week Asia 2020 and CX Asia Leaders Week 2020 will provide you with an unrivalled opportunity to become a customer-centric organisation.
The regional Customer Contact Week Asia is a dedicated platform for community discussions on solidifying Asia’s competitive advantage within the global contact centre map. Our Attendee Investment Report gives a detailed analysis of a cross-section of attendees from the CCW Asia event last year and provide a holistic view of the current state of the Asian industry. The report highlights:
- Contact centre size
- Key challenges
- Solution and technology priorities
- Timeline of investments
- and more...
In a truly customer-centric organization, technology will not have a negative impact on humanity. It will not even have a neutral effect. It will have a truly positive one. It will drive a new (yet still efficient) caliber of engagement. Connections will be stronger, more meaningful and more respectful of what customers want. We spoke to Sudesh Thevasenabathy, Head of Customer Care management for AXA who shared his take on this topic.