Speech In Service Looking At The Influence Of Nlp And Speech Analytics On Contact Centres
Speech in Service: Looking at the Influence of NLP and Speech Analytics on Contact Centres
The role of AI and analytics has grown significantly in the area of customer service, leading to improvements customer experience and operational efficiency. In this report, CCW Digital takes a look at NLP and speech analytics' impact on customer service in Asia, and what the continuous evolution of AI means for the future of customer experience in the region.
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