Do not miss the opportunity to exchange best-inclass strategies with 40+ regional contact centre leaders on building the contact centre of the future through 4 focused tracks on “AI in Contact Centres”, ”Automation & Workforce Excellence”, “Digital Customer Care & Experience” and “Service Excellence & Transformation”.
Take a look at our speakers' line-up and agenda!
The regional Customer Contact Week Asia is a dedicated platform for community discussions on solidifying Asia’s competitive advantage within the global contact centre map. Our Attendee Investment Report gives a detailed analysis of a cross-section of attendees from the CCW Asia event last year and provide a holistic view of the current state of the Asian industry. The report highlights:
- Contact centre size
- Key challenges
- Solution and technology priorities
- Timeline of investments
- and more...