02 - 05 March, 2020
Singapore

Andrew Lim


Head, Regional Contact Centre
OCBC Bank

Check out the incredible speaker line-up to see who will be joining Andrew.

Download The Latest Agenda

CONFERENCE DAY TWO: WEDNESDAY 20 MARCH 2019

Friday, July 3rd, 2020


4:00 PM PANEL: Prioritising Channels in Developing a Cost-Effective Customer Strategy

·      The ‘outside-in’ approach to assessing multi-channel performance and prioritising customer contact points
·      Looking beyond omni-channel experience: Steering customers to channels that best suit their communication preferences and purchasing patterns
·      Achieving profitable growth with effective customer engagement, servicing and retention