18 - 21 March, 2019
Sofitel Singapore City Centre, Singapore

Andrew Lim


Head, Regional Contact Centre
OCBC Bank


4:15 PM PANEL: Prioritising Channels in Developing a Cost-Effective Customer Strategy

·      The ‘outside-in’ approach to assessing multi-channel performance and prioritising customer contact points
·      Looking beyond omni-channel experience: Steering customers to channels that best suit their communication preferences and purchasing patterns
·      Achieving profitable growth with effective customer engagement, servicing and retention


Check out the incredible speaker line-up to see who will be joining Andrew.

Download The Latest Agenda