03 - 04 March, 2020
Singapore
Anjali Kalia, Head of Consumer Connections, APAC at Reckitt Benckiser Health

Anjali Kalia


Head of Consumer Connections, APAC
Reckitt Benckiser Health

Check out the incredible speaker line-up to see who will be joining Anjali.

Download The Latest Agenda

CONFERENCE DAY TWO: WEDNESDAY 20 MARCH 2019

Friday, July 3rd, 2020


1:30 PM PANEL: How are Digital Channels Unlocking New Opportunities for Contact Centres to Own the Customer Experience?

  • Managing and optimising digital channels for a competitive advantage
  • Transiting to ROI-driven contact centres: Insights to improving customer engagement, NPS scores and brand loyalty
  • Opening doors to new customer segments with the deployment of digital technologies