18 - 21 March, 2019
Sofitel Singapore City Centre, Singapore

Anjali Kalia

Head of Consumer Connections, APAC
Reckitt Benckiser Health

2:00 PM PANEL: How are Digital Channels Unlocking New Opportunities for Contact Centres to Own the Customer Experience?

  • Managing and optimising digital channels for a competitive advantage
  • Transiting to ROI-driven contact centres: Insights to improving customer engagement, NPS scores and brand loyalty
  • Opening doors to new customer segments with the deployment of digital technologies

Check out the incredible speaker line-up to see who will be joining Anjali.

Download The Latest Agenda