02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore
Anne Bibb, Senior Director, Customer Care at Hilton

Anne Bibb


Senior Director, Customer Care
Hilton

Check out the incredible speaker line-up to see who will be joining Anne.

Download The Latest Agenda

SUMMIT DAY ONE: TUESDAY 03 MARCH 2020

Tuesday, March 3rd, 2020


4:15 PM The ‘Uberisation’ of Contact Centres: Refining Operations and Workforce Mobility to Meet Changing Customer Needs

·      Key challenges and trends impacting workforce management and agent mobility
·      Streamlining culture, collaboration and performance across regional sites
·      Reworking contact centre KPIs for customer success and positive business outcomes