18 - 19 March, 2020
Singapore

Babul Balakrishnan


Head of Customer Experience – Asia Pacific
DHL eCommerce

CONFERENCE DAY ONE: TUESDAY 19 MARCH 2019

Friday, July 3rd, 2020


4:45 PM PANEL: Advancing Customer-Centric Transformation and Digital Innovation in Shaping Contact Centres of the Future  Adopting a customer-first strategy

  • Adopting a customer-first strategy in the digital transformation and innovation of contact centres
  • Effectively integrating voice and digital channels into the new customer contact ecosystem
  • Proven strategies to achieve customer experience excellence, cost savings and revenue maximisation

Check out the incredible speaker line-up to see who will be joining Babul.

Download The Latest Agenda