Bart Taylor
Chief Operations Officer, Malaysia, Singapore & Indonesia
Allianz Worldwide Partners
CONFERENCE DAY ONE: TUESDAY 19 MARCH 2019
Friday, July 3rd, 2020
8:45 AM Chairman’s Welcome Remarks
CONFERENCE DAY TWO: WEDNESDAY 20 MARCH 2019
Friday, July 3rd, 2020
9:00 AM Chairman’s Opening Remarks
1:30 PM PANEL: How are Digital Channels Unlocking New Opportunities for Contact Centres to Own the Customer Experience?
- Managing and optimising digital channels for a competitive advantage
- Transiting to ROI-driven contact centres: Insights to improving customer engagement, NPS scores and brand loyalty
- Opening doors to new customer segments with the deployment of digital technologies
Check out the incredible speaker line-up to see who will be joining Bart .
Download The Latest Agenda