02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore
Bich Nguyen, Area Head of Customer Service at A.P. Moller Maersk
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Bich Nguyen


Area Head of Customer Service
A.P. Moller Maersk

Check out the incredible speaker line-up to see who will be joining Bich.

Download The Latest Agenda

SUMMIT DAY TWO: WEDNESDAY 04 MARCH 2020

Wednesday, March 4th, 2020


2:45 PM PANEL: Connecting Culture, People, Process and Innovation to Drive Customer-Centric Service Transformation

·      New rules of customer service and engagement in a multi-channel era
·      Reducing potential trade-offs between service quality and costs with a single customer view
·      Doing more with less: Streamlining customer operations and service delivery in architecting superb experiences