02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore
Brendan Leece, Head of Customer Experience at E.ON

Brendan Leece


Head of Customer Experience
E.ON

Check out the incredible speaker line-up to see who will be joining Brendan.

Download The Latest Agenda

POST SUMMIT WORKSHOPS: THURSDAY 05 MARCH 2020

Thursday, March 5th, 2020


3:30 PM WORKSHOP F: Leveraging Design-Thinking for Service Improvements

Learning Outcomes:
·         Adopting human-centred principles to understand customer painpoints and service gaps
·         Identify areas of improvements with newfound insights
·         Exploring opportunities to further optimise customer service and interactions
·         Using design-thinking to enhance overall customer relationships and nurture loyalty