Brent Holland
Executive Vice President, Customer Solutions
FurstPerson Inc.
Check out the incredible speaker line-up to see who will be joining Brent.
Download The Latest AgendaCONFERENCE DAY ONE: TUESDAY 19 MARCH 2019
Friday, July 3rd, 2020
11:15 AM Contact Centre Evolution and the Workforce Upskilling Race – Can We Close the Gap?
- Decoding super agent personas amidst the changing nature of work
- Integrating recruitment, operations and your talent strategy
- Refining the measure of customer impact and its practical applications