02 - 05 March, 2020
Singapore
Brent Holland, Executive Vice President, Customer Solutions at FurstPerson Inc.

Brent Holland


Executive Vice President, Customer Solutions
FurstPerson Inc.

Check out the incredible speaker line-up to see who will be joining Brent.

Download The Latest Agenda

CONFERENCE DAY ONE: TUESDAY 19 MARCH 2019

Friday, July 3rd, 2020


11:15 AM Contact Centre Evolution and the Workforce Upskilling Race – Can We Close the Gap?

  • Decoding super agent personas amidst the changing nature of work
  • Integrating recruitment, operations and your talent strategy
  • Refining the measure of customer impact and its practical applications