18 - 21 March, 2019
Sofitel Singapore City Centre, Singapore

Brent Holland


Executive Vice President, Customer Solutions
FurstPerson Inc.


11:15 AM Contact Centre Evolution and the Workforce Upskilling Race – Can We Close the Gap?

  • Decoding super agent personas amidst the changing nature of work
  • Integrating recruitment, operations and your talent strategy
  • Refining the measure of customer impact and its practical applications


Check out the incredible speaker line-up to see who will be joining Brent.

Download The Latest Agenda