02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore
Chirag Shah, Head of Contact Center Technology at HP

Chirag Shah


Head of Contact Center Technology
HP

Check out the incredible speaker line-up to see who will be joining Chirag.

Download The Latest Agenda

SUMMIT DAY ONE: TUESDAY 03 MARCH 2020

Tuesday, March 3rd, 2020


5:15 PM Accelerating Digital Transformation and AI Adoption in Contact Centre

·      Establishing and maturing a customer-centric AI strategy
·      Practical uses of AI for agile operations and seamless service delivery
·      Unlocking new business possibilities and making AI work for your customers and employees
 

POST SUMMIT WORKSHOPS: THURSDAY 05 MARCH 2020

Thursday, March 5th, 2020


9:00 AM WORKSHOP D: Leading Customer-Centric Culture Transformation across the Organisation

Learning Outcomes:
·         Demonstrating the value of a customer-centric transformation
·         How to influence customer-centric change across individuals, teams, business units and offices
·         Empowering internal stakeholders and nurturing champions for successful change transformation
·         Realising the real value of customer-centric culture transformation