02 - 05 March, 2020
Sands Expo & Convention Centre, Singapore
Elyse Li, Head of Customer Happiness Greater China at AirAsia

Elyse Li


Head of Customer Happiness Greater China
AirAsia

Check out the incredible speaker line-up to see who will be joining Elyse.

Download The Latest Agenda

SUMMIT DAY TWO: WEDNESDAY 04 MARCH 2020

Wednesday, March 4th, 2020


1:45 PM Applying NLP in Chatbot to Advance Customer Resolution

·      Evaluating NLP solutions and selecting best-fit in terms of compatibility, integration, reporting, and cost
·      Prototyping NLP in chatbot: Outlining the proof of concept, testing the solution
·      Analyzing the effectiveness to increase customer satisfaction with digital experience