Glenn Birkelev

Regional Director & Head of Customer Support – Asia Pacific
Travelport

4:30 PM Beyond Migration to the Cloud: Making Contact Centres Unified, Collaborative and Intelligent

Integrating cloud and its service ability to drive exceptional contact centre performance
Using the right technologies and customer channels to offer service where it matters
Emphasis of the contact centre as a strategic resource to driving customer experience for business value creation and differentiation

Check out the incredible speaker line-up to see who will be joining Glenn.