Consumer Relations Director – Consumer Healthcare Asia, Middle East & Africa
SUMMIT DAY TWO: WEDNESDAY 04 MARCH 2020
Wednesday, March 4th, 2020
2:45 PM PANEL: Reviewing Channel Effectiveness in Optimising Contact Centre Performance and Customer Experience
· Examining channel objectives and maturity in delivering differentiated customer experiences
· How are digital channels unlocking new opportunities for organisations to own the customer experience?
· Tying continued improvements in digital experience to broader customer initiatives