18 - 21 March, 2019
Sofitel Singapore City Centre, Singapore

Harpreet Ghai


Consumer Relations Director – Asia, Middle East & Africa
GlaxoSmithKline (GSK)


3:45 PM How can Sharing Real-Time Customer Feedback on the Frontline Boost Contact Centre Performance?

  • Implementing contact centre analytics to acquire real-time customer feedback
  • Making the leap to a transparent culture on the contact centre floor
  • Missteps to avoid when capturing and actioning on customer feedback


Check out the incredible speaker line-up to see who will be joining Harpreet.

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