03 - 04 March, 2020
Singapore
Jeremy Tan, Director, Call Centre Operations at Marina Bay Sands

Jeremy Tan


Director, Call Centre Operations
Marina Bay Sands

Check out the incredible speaker line-up to see who will be joining Jeremy.

Download The Latest Agenda

CONFERENCE DAY TWO: WEDNESDAY 20 MARCH 2019

Friday, July 3rd, 2020


1:30 PM PANEL: Canvassing Upsell and Cross-Sell Opportunities to Optimise Revenue Generation

·      Realising the value of the service channel in revenue generation
·      Enhancing customer lifetime value by improving acquisition, retention and cutting churn
·      Setting and realising revenue goals at all levels of the contact centre